Want to provide best-in-class service?
Great customer service is about communication. Get to your customers faster, respond quickly to emergency jobs, provide an accurate timely service, or even allow customers to directly track vehicles executing their services. Turn good customer service into great customer service.
When time is of the essence - and when isn’t it? - choosing the right route matters. Find the most efficient way from point-to-point and react to changing traffic conditions to promise your customers a timely service. You can still give your customers a timely service, even if there are unexpected delays, improving customer satisfaction.
Eleventh hour requests and emergency callouts come with the territory. Movolytics’ live vehicle tracking enables you to find and dispatch the closest available driver within a matter of clicks.
Confirm the driver is en route and give your customer an accurate arrival time. No telephone tennis. No hassle. No problem. Just a reliable, responsive service that your customers can count on.
Little touches of quality turn a good service into a great service. With Movolytics live vehicle tracking, you can set a geofence around the sites of your regular customers and let them know when your driver has arrived on site.
It shows respect for your customers’ time. And it means they are more likely to be ready and waiting when your driver rolls up.
Nothing saps the goodwill between you and your customers like a disputed invoice. Because Movolytics logs the arrival and departure times for every address you visit, you never need to worry about providing proof of service again.
Lots of businesses have strict environmental policies and will only work with certain green providers. Measure, compare and reduce your carbon emissions, showing that you are driving in a way that’s kinder to Mother Nature and it could help you win new clients, new contracts and new suppliers.
Sharing this information can even improve customer satisfaction, by making your brand seem more forward thinking than your competitors.
Let your customer track the status of your vehicle
Take the E out of ETA. Give your customer special permissions so they can directly monitor the vehicles executing their services. Movolytics makes fleet customer service easier than ever before.
For further information on how Movolytics can help your business, please contact us today.
Get started seamlessly
Movolytics is a highly affordable, full service telematics system. Real data leaves nowhere to hide, and clear reports available on desktop, mobile and tablet, making Movolytics the most user friendly and helpful telematics system on the market.
You need vehicles on the road to make money. Movolytics will be installed across your fleet at a time and place of your choosing, within seven days of your order. Minimum downtime, minimum disruption. Our installation team work around you.
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Once you’ve got Movolytics, you’ll never ever go back. It gives me and my customers total peace of mind.